Frequently Asked Questions

As a respected industry leader, you can trust the professionals at Dove Cleaners to take superb care of your finest garments and fabrics to maximize their longevity and pristine condition. From time to time, a small problem may occur, which is most often due to the original manufacturer or a consumer oversight. As part of our commitment to service excellence, we make every effort to educate our valued customers and answer their questions about the dry cleaning process.

What happened to the garment accessories? Why did the fabric change colour?
The Federal Trade Commission requires manufacturers to label all garments with accurate cleaning and care instructions. These instructions apply to every part of the garment, (from buttons to decorative accessories, such as trim, beading, hardware ornaments and other embellishments). Sometimes, these labels are incorrect and damage can occur because the dry cleaner trusted the instructions. Buttons can break or dissolve, or be ruined by machines. Dyes can fade, or change colour when the garment is dry or wet cleaned. If damage occurs to a garment as the result of an incorrect label, it should be returned to the vendor for a full refund. At Dove Cleaners, we do our best to support customers with these issues.

Why are the buttons on my shirt broken or missing?
While Dove Cleaners makes every effort to protect the integrity of every item entrusted to us to clean, sometimes buttons can break from age, or simply fall off due to a loose thread. Broken shirt buttons are carefully matched and always replaced free of charge.

How long should a shirt last?
Studies indicate that the average lifespan of a shirt is 35 to 50 wearings. Noniron shirts that are chemically treated have a shorter life span. Fabric characteristics and personal lifestyle can also affect the longevity of a shirt. How long a shirt lasts is contingent upon various factors.

Why didn’t all the wrinkles come out of my shirt collar and cuffs?
All wrinkles should come out of the collar and cuffs if a shirt was properly manufactured. However, if the collar and cuffs were not correctly fused together, or the interfacing has been improperly inserted, then puckering and wrinkling can occur. This cannot be repaired or corrected by pressing.

What happened to my shoulder pads?
We do our best to protect items sewn into the layers of a garment. Ultimately, it is the manufacturer’s responsibility to properly construct the garment and affix shoulder pads and other garment enhancements. If a problem does occur, our expert seamstresses can complete any minor adjustments or repairs within a few days, for a nominal charge.

Where did these spots come from?
Sometimes spots appear following the cleaning process, notwithstanding that food or beverages that may have been dropped on the garment were wiped away. This is analogous to biting into an apple that is white inside, and shortly thereafter noticing that it has become brown. It’s chemistry. When red and green are mixed together they create blue, just like mixing an invisible sugar spot with steam from the cleaning process can create brown. Dry or wet cleaning cannot cause spots, but can reveal those, typically on white or lighter colored garments, that were previously inconspicuous on the garment.

Why is part of the color on the garment gone?
This is likely due to a chemical that has come in contact with the garment. Acids, alkalies and bleaching agents from everyday products, such as batteries, household cleaners, hand sanitizers, air fresheners, toothpaste, medications, beauty products, food, beverages and sunlight can cause color loss and fabric damage.

Why is there a hole in the garment?.
Small holes can occur for a variety of reasons. Chemicals that bleach out colour can be a contributing factor, as can an imperfect fabric weave. Car seats, the repeated motion of a seat belt, carrying a shoulder strap bag, sharp furniture edges and other external factors are most often responsible. At Dove Cleaners, our staff reports any holes or other damage found during the inspection of each garment prior to the cleaning process.

Why is my zipper broken?
Occasionally, the dry cleaning process can cause a zipper to stick, which is easily remedied by applying special lubricant to the slider. If one tooth from a plastic or nylon zipper becomes unaligned, it will no longer slide and must be replaced. Dove Cleaners does its best to protect all zippers on garments.

What is this burn on my garment?.
Marks on garments that appear to be burns are often not. These are typically stains that have oxidized and become visible during the cleaning process.Steam irons used for pressing garments have protective, easy-glide Teflon bottoms that cannot cause damage. Dry cleaning facilities do not use equipment or chemicals that cause burns.

Why did my hem come down?
One broken thread can cause an entire hem to unravel. This can occasionally happen during the dry cleaning process. Dove Cleaners recommends that customers check that all hems on pants, dresses and jackets are intact prior to dry cleaning garments.

What happened to my comforter?
The most common problems with comforters are due to manufacturers’ defects. Piping can gather up or shrink during the dry or wet cleaning processes and this cannot be prevented. Sometimes the stuffing or insulation can shift between layers, and this is impossible to prevent if the manufacturer did not securely stitch the materials in place. Consumers should be aware of the risks and responsibilities when professionally dry cleaning comforters

Wet Cleaning
Wet cleaning, otherwise known as green cleansing, is the safest method by which to clean garments, using gentle washing machines, biodegradable soaps, conditioners, and various pressing and re-shaping equipment specialized for particular fabrics and fiber types. Successful wet cleaning depends on the expertise of cleaner, and their knowledge of fabrics and the optimum processes required to properly finish a garment.

The wet cleaning process leaves no harmful residue on garments. Colors stay bright with no shrinkage, color loss or fade, fabrics stay soft, and manufacturers’ hand finishes remain intact. Finished garments are odor and static-free, with minimal lint. The process works well with all fabrics, especially delicates and doesn’t allow spots and wrinkles to set into garments, which makes finishing a lot easier. No special handling is needed for most beads, sequins, buttons, trimmings, and difficult garments.

According to the Environmental Protection Agency (EPA), wet cleaning is the safest professional method of garment cleaning. It does not use hazardous chemicals, generate hazardous waste or create air pollution. The specialized detergents and conditioner used in the wet clean process are milder than home laundry products.

Some manufacturers still erroneously label garments dry clean only, notwithstanding that they may be safely wet cleaned. The experts at Dove Cleaners will be pleased to advise you if your garments and fabrics can be safely wet cleaned for maximum results.


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